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TMC Sourcing Toolkit: Program Management

Description
The management of the travel program includes: creating and signing the contract (the contract is provided by the TMC or the company/organization); reviewing the TMC account management responsibilities that were established during the previous phases; and the development of the implementation plan including transition, communication plan and training schedule.

Optional components may include service level agreements (SLAs) that measure service performance and key performance indicators (KPIs) that assess how well a travel program is meeting its strategic goals. The travel manager will oversee the program, measure the data and evaluate the program to make changes as the program evolves.
Resource
Program Managment.zipProgram Managment.zip1489 KB
Author
Program Managment.zip
Publisher
GBTA
Publication Year
2013
Resource Type
Tool
Language
English
Topics
Travel Management Companies
Subjects
RFPs

Resource Details

GBTA Research Team
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Date Modified: Sep 25, 2017
Category: GBTA Resources