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The Evolution of Corporate Travel Content

Description
The role of the corporate travel manager is changing, with new supplier content, changing fee structures, and evolving traveler booking behaviors adding new complexity and considerations to the role. Moreover, with trends such as NDC, supplier marketing efforts, and the rise of sharing-economy suppliers, business travelers have more options and more encouragement than ever to book outside of their company’s approved booking channels.  This study explores how travel managers are responding to the changing landscape, and how they see the future of corporate travel content. Key questions include:
  • What technology and booking content is included in travel programs today, and how do travel managers see this changing?
  • With new supplier content, are travel managers more concerned about travelers booking within policy?
  • How are managers planning to react to changing fee structures?
  • Who is responsible for necessary booking tool configuration changes, and how often are changes made?
Resource
The Evolution of Corporate Travel Content - Summary of Findings.pdfThe Evolution of Corporate Travel Content - Summary of Findings.pdf637 KB
Author
GBTA
Sponsor
ae382c846b1265c7c5663014de469c1e-huge-sa
 
Publication Year
2019
Resource Type
Research
Language
English
Topics
Technology
Keywords
online booking tool, booking tool content, booking tool configuration

Resource Details

Hannah Jaffee
Hannah Jaffee
Average Rating:
Date Modified: Oct 28, 2019
Category: GBTA Resources