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Insurance vs Assistance White Paper

Travelers face a wide range of hazards, from the mundane to the catastrophic, when they take to the road. Today, the market offers an array of products and services that allow organizations to mitigate many of these risks, and respond effectively when adverse events occur. The challenge for travel managers is to understand these options and ensure that they are effectively integrating available risk management tools into their organization's travel program.

There are two basic tools organizations can use to mitigate risk: insurance products and assistance services. The two often work in concert, but are not the same. Insurance products are essentially instruments that transfer the financial risk of a pre-specified event to a third party. Assistance, on the other hand, is designed to support travelers in case of an emergency. Assistance services help organizations respond to, and provide a better outcome from, unplanned for or disruptive situations.

Insurance and assistance are key elements of any travel risk management program. It is therefore essential that travel mangers be fully engaged in organizational decisions around these products and services. By working across departments with risk managers and others to ensure these elements are integrated into travel policies, clearly communicated to employees, and supported by integrative processes, travel managers can significantly enhance their company's risk posture.

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Insurance_vs_Assistance_-_WHITE_PAPER_-_Final.pdfInsurance_vs_Assistance_-_WHITE_PAPER_-_Final.pdfNew description353 KB
GBTA Risk Committee
Publication Year
Resource Type
Travel Risk Management
Travel risk management, Travel risk management, Duty of care

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GBTA Research Team
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Date Modified: Jun 13, 2013
Date Last Modified: Jun 13, 2013
Category: GBTA Resources