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Travel Manager 2020: Foundational Shifts in the Role of the Travel Manager

Description

This whitepaper presents the results of a survey conducted by the GBTA Foundation in partnership with Sabre. It is a continuation of the topic explored in a study conducted in 2014, which was to understand the value that Travel Managers bring to their organizations by providing rich insights about the day-to-day tasks performed by Travel Managers and what they do to benefit their company both in financial and non-financial ways. The current study is based on a survey of Travel Managers in the United States and Canada who have some level of responsibility in at least one of seven business travel categories, and it primarily focuses on the future role of Travel Managers and how they expect their role will change in the future.

The goals of this study include but are not limited to:

  • Determine the importance of and time spent on tasks performed by Travel Managers, and the expected future changes in priority and time allocation for these tasks. 
  • Investigate how technology has changed the role of Travel Managers and is expected to change their role in the future. 
  • Explore metrics / KPIs and the ways in which Travel Managers use data to measure the success of their corporate travel programs. 

This whitepaper also includes research on travel data which was conducted in Asia-Pacific and Europe. Relevant results are presented throughout the whitepaper when applicable.

 Non-members: You can download this resource for free by becoming a GBTA member. It is also available for purchase.

Resource
New fileNew description197 KB
Author
GBTA Foundation
Publisher
GBTA Foundation
Publication Year
2015
Topics
Performance Metrics, Technology, Travel Managers
Resource Type
Research
Language
English

Resource Contributor

Paul Yachnes

I am Research Library Manager with GBTA Foundation, responsible for building and maintaining the Digital Resource Library and answering member research and reference questions. If I can help you find resources or answer any research questions, click on my name above to send me a private message, email me at pyachnes@gbtafoundation.org, or phone 703-236-1182

Resource Details

Paul Yachnes
Paul Yachnes
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Date Modified: Oct 27, 2015
Category: GBTA Resources