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GBTA Business Traveler Sentiment IndexTM Global Report – June 2016 in partnership with American Express®

The GBTA Business Traveler Sentiment Index™ Global Report, in partnership with American Express, aims to understand how business travelers feel about their travel experiences and how those feelings affect their travel behaviors. The results of this edition, or wave, of the research are based on an online survey conducted by the GBTA Foundation from March 31 to April 13, 2016. The survey polled 3,500 part-time or full-time employees in Australia, Canada, Germany, Hong Kong, Japan, Mexico, the United Kingdom and the United States who traveled for business at least four times in the previous 12 months.

The GBTA Business Traveler Sentiment IndexTM consists of seven key components of the business travel experience: Overall Trip Experience and Travel Friction; Expense Tracking and Management; Travel Management Policy Friction; Business Travel Safety; Corporate/Macroeconomic Environment; Technology for Business Travel; and Social Media Experience. Each component is tracked to see how it changes over time and a new value is calculated based on the percentage change. The June 2016 report is the fifth wave of this research, which was first conducted in Q1 2015 against an index of 100 in each category.
GBTA Business Traveler Sentiment Index - Global Report - June 2016.pdfGBTA Business Traveler Sentiment Index - Global Report - June 2016.pdfNew description1003 KB
GBTA Foundation
GBTA Foundation
Publication Year
Resource Type
Technology, Travel Policy, Travel Risk Management, Business Travelers
Social media, Expense management, Mobile technology

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GBTA Research Team
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Date Modified: Jun 23, 2016
Date Last Modified: Jun 23, 2016
Category: GBTA Resources