Traveler Satisfaction: Exploring the Generational Divide in Business Travel

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Description

This cross-sectional study examines the causal relationships between frequent business travelers’ experiences and business travel satisfaction. The results are analyzed on first an aggregate basis and then a generational basis that is comprised of three defined generations: Millennials, Generation X, and Baby Boomers.

The research identified four key themes that summarized the elements that impact business travel satisfaction: “booking”, “productivity during travel”, “tracking and reporting” and “personal life”. Based off of these themes and their relative importance to each generation, recommendations were made for companies to help move the needle on business travel satisfaction for their employees.

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