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Travel Policy Communication: Understanding Disconnects and Increasing Compliance

Previously, the GBTA Foundation conducted a study examining the ways in which travel managers communicate their company’s travel policy to their travellers as well as the success of these communication efforts as measured by reported compliance. The same study explored which amenities are most valued from a travel managers stand point — but this only tells half of the story.

The goals of this research are to provide the business travellers’ perspective on the same topics, from their understanding of company travel policies, their compliance rates to identifying their valued amenities. This research also aims to discover which communication methods and strategies business travellers most prefer their travel managers use when disseminating important information as well as how often business travellers are making travel decisions that incur unintentional costs to the company.
Travel Policy Communication.pdfTravel Policy Communication.pdfNew description576 KB
GBTA Foundation
GBTA Foundation
Publication Year
Airlines, Ground Transportation, Hotels, Travel Policy, Communications
Resource Type
Car rental, Compliance

Resource Details

Paul Yachnes
Paul Yachnes
Average Rating:
Date Modified: Nov 14, 2016
Date Last Modified: Nov 14, 2016
Category: GBTA Resources