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Balancing Traveler Satisfaction and Well-Being with Program Compliance

Travel Managers are constantly balancing priorities. From setting specific savings goals, to maintaining or increasing traveler compliance and engagement, to keeping up with technology. Traveler well-being is no exception and represents a growing priority for many travel programs. This study, based on a survey of corporate Travel Managers in North America and Latin America and examines the following:

1. Do companies consider traveler well-being when developing or revising their travel policy?
2. Do companies measure traveler satisfaction? If so, what specific areas do they focus on?
3. Are business travelers satisfied with their company’s travel program?
4. How do companies balance traveler satisfaction with program compliance? Do efforts to improve traveler well-being/satisfaction make it easier or harder to improve program compliance?
CWT Traveler Satisfaction Study FINAL.pdfCWT Traveler Satisfaction Study FINAL.pdfNew description857 KB
GBTA Foundation
GBTA Foundation
Publication Year
Travel Policy, Business Travelers
Resource Type

Resource Details

Paul Yachnes
Paul Yachnes
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Date Modified: Jun 28, 2017
Date Last Modified: Jul 12, 2017
Category: GBTA Resources