This resource is available to members only or

Balancing Traveler Satisfaction and Well-Being with Program Compliance

Travel Managers are constantly balancing priorities. From setting specific savings goals, to maintaining or increasing traveler compliance and engagement, to keeping up with technology. Traveler well-being is no exception and represents a growing priority for many travel programs. This study, based on a survey of corporate Travel Managers in North America and Latin America and examines the following:

1. Do companies consider traveler well-being when developing or revising their travel policy?
2. Do companies measure traveler satisfaction? If so, what specific areas do they focus on?
3. Are business travelers satisfied with their company’s travel program?
4. How do companies balance traveler satisfaction with program compliance? Do efforts to improve traveler well-being/satisfaction make it easier or harder to improve program compliance?
CWT Traveler Satisfaction Study FINAL.pdfNew description857 KB
GBTA Foundation
GBTA Foundation
Publication Year
Travel Policy, Business Travelers
Resource Type

Resource Contributor

I am Senior Research Library Manager with GBTA Foundation, responsible for building and maintaining the Digital Resource Library and answering member research and reference questions. If I can help you find resources or answer any research questions, click on my name above to send me a private message, email me at, or phone 703-236-1182.

Resource Details

Paul Yachnes
Paul Yachnes
Average Rating:
Date Modified: Jun 28, 2017
Date Last Modified: Jul 12, 2017
Category: GBTA Resources