This resource is available to members only or
Lost in Translation: Changing Landscape, Familiar Challenges
In an ever-changing landscape, managed corporate travel programs continue to deliver significant value. Today, many programs have an impact beyond travel, helping companies manage risk, improve employee satisfaction and retention, ensure employee safety, and deliver on critical business objectives.

This study examimes the changing world of travel management. It is based on a survey of U.S.-based corporate Travel Managers, and addresses several key questions:

1. The Travel Manager’s role: What are the key priorities of Travel Managers today? Compared to five years ago, what do they focus on more today? What do they focus on less? Which technology innovations are Travel Managers most excited about? How will these help them achieve their priorities?
2. Policy compliance and invisible spend: Are travel policies more flexible today, or stricter? How often are bookings made outside of corporate channels? How do companies capture these bookings?
3. Traveler well-being and safety: Are companies more traveler focused today? Do they spend more time addressing traveler concerns? How do travel programs address duty of care? How do they track and communicate with travelers in an emergency? Do these processes differ by company size?
4. Content distribution: Do Travel Managers value having control over the booking options shown to their travelers? How do they feel about promoting their travel management company’s (TMC) preferred suppliers? In which circumstances would they allow it?
Lost in Translation - Final.pdfLost in Translation - Final.pdf660 KB
Publication Year
Resource Type
Booking Behavior, Technology, Travel Managers, Travel Policy, Travel Risk Management
Data consolidation, Online booking tools, Safety and security, Travel distribution, Traveler well-being
Category GBTA Resources