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How Do Travel Policies Address Air Travel? Summary of Findings

Description
Over the past decade, the travel marketplace has dramatically changed. Within the specific context of air travel, two changes particularly stand out. The first is increased product offerings and differentiation, such as premium and basic economy. Secondly, airlines have continued to develop and deliver ancillary services and offerings that allow travelers to personalize their own individual experience. Furthermore, rapidly evolving technology and increased investment in the distribution ecosystem are creating a more consistent, omni-channel e-commerce shopping experience. In this new marketplace, it is critical to have an effective travel policy.

This study examines how corporate travel policies address air travel. It is based on a survey of GBTA buyer members, and addresses several key questions:

1) How often do travel policies allow premium fares, and in which scenarios?

2) How do travel policies address basic economy fares?

3) How do travel policies address add-ons or upgrades, such as in-flight meals?

4) Do travel policies require advance purchase? How do they enforce this requirement?

5) How often do travel policies require booking the lowest logical fare (LLF)? What happens when preferred airlines are more expensive than the LLF?
Resource
How Do Travel Policies Address Air Travel - Summary of Findings FINAL.pdfHow Do Travel Policies Address Air Travel - Summary of Findings FINAL.pdf618 KB
Author
GBTA
Publisher
GBTA
Publication Year
2018
Resource Type
Research
Language
English
Topics
Airlines, Travel Policy

Resource Details

Paul Yachnes
Paul Yachnes
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Date Modified: Sep 11, 2018
Category: GBTA Resources