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Infographic: Traveler Satisfaction Outlook

Description

Business travel is often viewed as a career perk, but it can also be an exhausting experience when considering the extended periods of time in transit, being away from family and friends, and last-minute delays and cancellations. In recent years, the business travel industry has seen innovative efforts to boost satisfaction, but less is known about what a formal “traveler satisfaction” program looks like. This research explores what organizations are doing to impact traveler satisfaction, how organizations with satisfaction programs set themselves apart, and how prioritizing satisfaction impacts a number of organizational goals.

Topics covered in the infographic:

  • Which types of organizations are leading the way in traveler satisfaction efforts
  • How organizations measure traveler satisfaction
  • How ancillaries play in traveler satisfaction programs
  • What is next in the future of traveler satisfaction
Resource
Infographic: Traveler Satisfaction OutlookInfographic: Traveler Satisfaction Outlook1341 KB
Author
GBTA
Sponsor
6b36c84abca80cee1fdb1fd49be2c2dc-huge-di
 
Publication Year
2019
Resource Type
Infographic
Language
English
Topics
Managed Travel Programs, Travel Policy, Business Travelers
Keywords
traveler satisfaction, traveler satisfaction programs, ancillaries

Resource Details

Hannah Jaffee
Hannah Jaffee
Average Rating:
Date Modified: Jul 17, 2019
Category: GBTA Resources