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Understanding Stakeholder Engagement with the Travel Program - Infographic

Travel programs have always created value for their companies, and they continue to do so in new and innovative ways. The responsibilities vested in travel programs are wide-ranging -- encompassing technology, data analysis, travel risk management, engagement and behavior management, and much more. Many are also responsible for meetings, payment and expense management.

In securing critical business outcomes related to these areas of responsibility, travel managers collaborate with a range of stakeholders across the entire organization. This study examines stakeholder engagement with corporate travel programs. It is based on (1) a survey of global travel managers; and (2) interviews with travel managers and travel program stakeholders. The study addresses several key questions including:
  1. Which responsibilities do travel managers share with internal stakeholders - and which do they primarily "own?"
  2. Do travel managers serve on cross-department committees or working groups? What do these groups cover?
  3. How often do travel programs share data with internal stakeholders and what metrics do they share?
BCD Travel GBTA Stakeholder infographic FINAL.pdfBCD Travel GBTA Stakeholder infographic FINAL.pdf1755 KB
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Stakeholders, stakeholder engagement

Resource Details

Mark Sharoff
Mark Sharoff
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Date Modified: Nov 20, 2019
Date Last Modified: Nov 21, 2019
Category: GBTA Resources