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Library Manager

Paul Yachnes

I am Senior Research Library Manager with GBTA Foundation, responsible for building and maintaining the Digital Resource Library and answering member research and reference questions. If I can help you find resources or answer any research questions, click on my name above to send me a private message, email me at pyachnes@gbtafoundation.org, or phone 703-236-1182.

Featured Resource

Risk on the Road: Safety and Security Concerns Lead to Traveler Behavior Change

Category: GBTA Resources Submitted by Paul Yachnes on Mar 15, 2017 Business travelers face myriad risks from the mundane to the catastrophic. This study examines business travelers’ perception of the safety risks they face while traveling, focusing especially on terrorism, the greatest concern among respondents. It gauges travelers’ opinions about the the types of risks they face; how their company has addressed these risks; and measures they would take to reduce or avoid them. In addition, it examines their opinions about the safety of 16 popular business travel destinations both in the U.S. and abroad.

Featured Resource

GBTA BTI™ Outlook – United States: 2016 Q4

Category: GBTA Resources Submitted by Paul Yachnes on Feb 22, 2017 The GBTA BTI™ Outlook – United States 2016Q4 projects aggregate business travel trends over the next eight quarters. The report includes key buy-side metrics such as total business travel volume and spending, plus supply-side projections of changes in costs, across both transient and meetings travel1. GBTA BTI™ Outlook – United States 2016Q4 is the 26th report in the series representing more than six years of tracking and projecting U.S. business travel.

Featured Resource

GBTA Business Traveler Sentiment Index™ Global Report – January 2017, In partnership with American Express®

Category: GBTA Resources Submitted by Paul Yachnes on Jan 31, 2017 The GBTA Business Traveler Sentiment Index™ Global Report — January 2017, in partnership with American Express, aims to understand how business travelers feel about their travel experiences and how those feelings affect their travel behaviors. The results of this edition of the research are based on an online survey conducted by the GBTA Foundation from September 6 to 26, 2016. The survey polled 3,220 full-time and part-time employees in Australia, Canada, Germany, Hong Kong, Japan, Mexico, the United Kingdom and the United States who traveled for business at least four times in the previous 12 months.

The GBTA Business Traveler Sentiment Index™ consists of seven key components of the business travel experience: Overall Trip Experience and Travel Friction; Expense Tracking and Management; Travel Management Policy Friction; Business Traveler Safety; Corporate and Macroeconomic Environment; Technology for Business Travel; and Social Media Experience. Each component is tracked to see how it changes over time and a new value is calculated based on the percentage change. The January 2017 report is the sixth wave of this research, which was first conducted in the first quarter of 2015 against an index of 100 in each category.

Featured Resource

GBTA BTI™ Outlook – India: 2016 H2

Category: GBTA Resources Submitted by Paul Yachnes on Jan 31, 2017 The GBTA BTI™ Outlook – India projects aggregate business travel trends over the next eight quarters. The report tracks aggregate business travel spending as well as spending in domestic and outbound segments. It relates unfolding economic events at home and abroad to their resulting impacts on India’s business travel market. GBTA BTI™ Outlook – India 2016H2 is our tenth report in the semiannual series.

Featured Resource

Travel Programs: Challenges, Priorities and Implications

Category: GBTA Resources Submitted by Paul Yachnes on Dec 20, 2016 As the travel industry evolves in response to mobile technology and employee direct-booking behavior, travel managers are finding they need to modernize their travel programs not only to control costs, but also to increase overall travel and expense visibility.

While there are obstacles to overcome with implementing new processes and technology, travel managers agree that streamlined, modern travel and expense solutions should be considered. After all, direct booking is a reality that will continue to increase as users prefer the convenience, and suppliers (e.g., hotel chains) continue to incentivize employees to transact directly, outside of established channels.

This report takes a look at travel program challenges many travel managers and finance managers face – and are trying to solve for – in today’s workplace:

• Direct booking is a consumer behavior that continues to grow and needs to be factored into company travel plans and processes

• Travel manager priorities can’t be fully achieved without addressing direct booking as current tools don’t accommodate direct booking – resulting in lack of visibility, lost supplier savings opportunities, lost value of pre-trip booking data, the inability to communicate with travelers in time of crisis, and more.

• Travel managers agree that it is critical to implement modern travel programs that accommodate direct booking while also providing big-picture expense visibility with a built-in risk-management program, despite the challenges.